Refund /Return Policy for Imported Products
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a mail, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please Note: This page should be read in combination of our Refund policy Page.
This refund policy is for imported product users who have problems with the order, product and package. Dropshipper will process the refund in 24-48 hours.
Dropshipper makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.
What you need to provide:
A. Photos/videos of the damaged item. Please send us the materials to prove the damage.
B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
C. (Optional) Tracking number of the item. If Dropshipper asks for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
A. contact at firstname.lastname@example.org
B. Send photos/videos of the damaged product and screenshots of dispute.
Please note that:
The money will be refunded to the original payment channel (PayPal or credit card). Or it will be refunded to your account balance. or customer will be offered gift card.
We recommend taking gift card as refund for the paid money for faster processing. You can use the gift card/coupon to pay for new orders.
Cases that Dropshipper makes refunds:
1. Damaged Products
If the arrived product is damaged, Dropshipper offers a full refund or replacement.
2. Incorrect or Missing Products
Dropshipper has a strict quality control standard. will check every product before delivery. If any of the following circumstances exist, they offer a full refund or replacement:
Please note that:
You don’t need to return the incorrect product. they will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and they will deal with it asap.
3. Products Out of Stock
4. Products Unable to Ship
5. Delayed Orders
Dropshipper offers a full refund if the order delays. It will be counted from the date that the package leaves Dropshipper's warehouse.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, Dropshipper will refund if the total shipping time more than 40 days.
b. For orders shipped to South America, Middle East, India, Africa, Dropshipper will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Dropshipper will not refund you.
6. Cancel Orders
7. Missing Packages
8. Other Conditions
Cases that Dropshipper does not make refunds:
1. Order Delivered
2. Package Unclaimed
3. Tracking Information Alert
Dropshipper will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
1. Expiration Date of Raising Dispute
You can raise a dispute within 30 days from the date you place the order.
Please note that:
A dispute will be closed automatically if you have not answered for 3 consecutive days.
2. Dispute Denied
The following disputes will be denied.
will deny your dispute if the order status is closed.
Dropshipper will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
Dropshipper will deny the dispute if you choose the following shipping options:
Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;
Dropshipper will deny the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
Dropshipper will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
Dropshipper will deny the disputes caused by the following reasons:
a. Your shopper does not like the product.
b. Item doesn’t match the listing description, such as inaccurate measurement.
c. Product smells unusual.
Dropshipper does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.
If you urge to return the product, please pay attention to the following aspects:
If you’ve returned the product, please send the tracking number to our customer service.
Dropshipper and Junglearth always makes all efforts to provide the best service. If you have any other questions, please feel free to contact us at email@example.com